At Dishdine Crockery, we strive to provide you with high-quality products. However, if your order arrives damaged or has been opened before delivery, you may be eligible for a return based on the following policy:
1. Eligibility for Returns
You are eligible for a return only if:
- The product(s) arrived damaged.
- The product packaging was clearly opened before delivery.
We do not accept returns for any other reasons, including but not limited to change of mind, incorrect product selection, or dissatisfaction with the product (unless it falls under the damaged or opened criteria).
2. Proof of Damage or Opened Packaging
To initiate a return for a damaged or opened item, you must provide clear and irrefutable proof of the issue. This includes:
- For Damaged Items: High-quality photographs clearly showing the damage to the product(s) and the packaging.
- For Opened Packaging: High-quality photographs clearly showing that the product packaging was opened before delivery.
You must submit this proof to us within 24 hours of receiving your order.
3. How to Initiate a Return
To request a return for a damaged or opened item, please follow these steps:
- Contact our customer support team via email at sale@dishdincrockery.com or phone at +92 317 5115823 within 24 hours of receiving your order.
- Provide your order number and detailed information about the damage or opened packaging.
- Attach the required photographic evidence as described in Section 2.
4. Review Process
Once we receive your request and the necessary proof, our team will review your case. We reserve the right to refuse a return if the provided evidence does not clearly demonstrate that the product was damaged or opened before delivery, or if the request is made outside the specified timeframe.
5. Return Options Upon Approval
If your return request is approved based on our policy, you will be eligible for a price return. This means you will receive a refund equivalent to the purchase price of the returned item(s).
We do not offer exchanges or replacements for damaged or opened items under this specific returns policy.
6. Refund Process
Once your return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or payment provider to process the refund and for the funds to appear in your account.
7. Return Shipping
In most cases, if your return is approved due to damage or opening before delivery, we will arrange for the return shipping of the item(s) at our expense. We will provide you with instructions on how to return the item(s).
8. Changes to This Returns Policy
We reserve the right to modify this Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website.
9. Contact Us
If you have any questions about this Returns Policy, please contact us at sale@dishdincrockery.com or +92 317 5115823.
